Refund policy

Return policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Items sent back to us without first requesting a return will not be accepted.

Our policy lasts 10 days after delivery for a full refund minus shipping cost.
If 10 days have gone by since the delivery of the purchased item, you will receive a 30% refund for the cost of the purchased item, excluding shipping cost.
If 30 days have gone since your purchase, unfortunately we can’t offer you a refund or exchange.


To start a return, you can contact us at adombeautyshop@gmail.com. Please note that returns will need to be sent to the following address: 

Return Shipping

To return your product, you should mail your product to                                                 20 W Mosholu Pkway S 16G
Bronx, NY 10468

You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain 5 business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.


Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at adombeautyshop@gmail.com


Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

The nature and safety of food products limit item return. However, items that are defective or damaged in the process of shipping can be returned within 7 days of receiving it.

This means that it needs to be received at our store within 10 days of delivery. We will replace the item, give store credit, or issue refund when returned item is received at our store and deemed fit for a refund.

10%-15% exchange fee, depending on item condition.